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Warranty & Guarantee Policy

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Effective Date: [Insert Date]
Last Updated: [Insert Date]

At FMA, Inc. (“FMA,” “we,” “our,” or “us”), we want our customers to have confidence in the Find Me Alive products and services. This Warranty & Guarantee Policy explains the coverage and limitations that apply to both digital services and physical goods.

 

1. Digital Services (No Warranty)

  • All digital services (including recordings, transcripts, and missing-person kits delivered online) are provided “as is” and without warranties of any kind, except as required by applicable law.
     

  • While we take steps to provide reliable, secure services, we cannot guarantee uninterrupted access, error-free operation, or specific outcomes.
     

 

2. Physical Products (If Applicable)

  • Warranty Coverage: Physical products purchased directly from Find Me Alive are covered by a limited warranty of 30 days from the date of delivery against defects in materials or workmanship.
     

  • Exclusions: The warranty does not cover damage caused by misuse, accidents, neglect, unauthorized modifications, or normal wear and tear.
     

  • Proof of Purchase: Customers must provide a valid receipt or order confirmation to make a warranty claim.
     

 

 

3. Satisfaction Guarantee

In addition to the limited warranty, FMA may offer a 7-day satisfaction guarantee for physical products. If you are not fully satisfied, you may request a return or exchange under our Return & Refund Policy.

 

4. Remedies

If a product covered by this warranty is found to be defective:

  • We will, at our discretion, repair the product, replace it with an equivalent product, or issue a refund.
     

  • Shipping costs for returns may be the responsibility of the customer unless the defect is confirmed to be our fault.
     

 

5. Disclaimer of Other Warranties

Except as expressly stated in this policy:

  • FMA disclaims all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
     

  • Some jurisdictions may not allow the exclusion of implied warranties, so these limitations may not apply to you.
     

 

6. Contact Us

To make a warranty claim or ask questions about this policy, contact us:

Email: [Insert Contact Email]
Mailing Address: FMA, Inc. – [Insert Full Mailing Address]

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