fma
Data Retention & Deletion Policy
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At Find Me Alive (FMA), we recognize that the information entrusted to us—especially when it involves personal safety, sensitive recordings, and missing person support—is highly valuable and must be treated with the utmost care. This Data Retention & Deletion Policy explains how long we retain user data, why we retain it, and the processes in place for secure deletion.
Our goal is to strike a careful balance: retaining data only as long as it is necessary for the safety of our users, the fulfillment of our services, and compliance with legal obligations, while also respecting each individual’s right to privacy.
​
Types of Data Covered
This policy applies to all data collected and managed by Find Me Alive, including:
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User Account Data: Basic information provided when creating an account (e.g., name, email).
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Recording Service Data: Audio or text submissions created by users for safety purposes.
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Missing Person Kit Data: Information, documents, or media stored for potential use in emergencies.
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Communications: Emails, messages, or inquiries sent to customer support.
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Technical Data: Logs, device identifiers, and other metadata used for security and service optimization.
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Data Retention Standards
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Active Accounts
Data is retained for as long as an account remains active and the user continues to use Find Me Alive services. -
Recording Service
Safety recordings and their transcripts are retained for a defined period (e.g., 12 months) unless otherwise requested by the user. These records may be extended if linked to an ongoing investigation or legal process. -
Missing Person Kit
Information within the kit is retained until the user updates, deletes, or deactivates their account. -
Legal or Regulatory Requirements
Certain data may be retained longer if required by law, regulatory authority, or to resolve disputes.
​
Data Deletion Standards
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User Requests
Users have the right to request deletion of their personal data at any time. Requests will be verified and processed within a reasonable period (typically 30 days). -
Automatic Deletion
Inactive accounts may be flagged for deletion after a defined period of inactivity (e.g., 18–24 months). Users will be notified in advance before deletion occurs. -
Secure Deletion Methods
All data deleted from Find Me Alive systems is permanently removed or anonymized using secure industry-standard deletion practices. -
Partial Deletions
Where certain records must be retained for legal reasons, data will be restricted or anonymized rather than fully deleted, to minimize exposure while fulfilling obligations.
​
Safeguards and Accountability
-
Access Controls
Only authorized personnel may access user data for retention or deletion purposes. -
Documentation
All deletion requests and actions are logged to ensure accountability and compliance. -
Regular Audits
Retention timelines and deletion practices are reviewed regularly to align with industry standards, evolving regulations, and user expectations.
​
User Rights
-
Access and Review
Users may request a copy of the data retained under their account. -
Correction or Updates
Users may update or correct retained data at any time. -
Deletion or Withdrawal
Users may withdraw consent and request deletion in full, subject to legal limitations.
​
Our Commitment
Find Me Alive is committed to ensuring that user data is retained only for as long as it serves a legitimate purpose and is deleted when it is no longer needed. By upholding this standard, we protect both the safety of our users and their right to privacy.
​
Data Retention & Deletion Policy
​
At Find Me Alive (FMA), we recognize that the information entrusted to us—especially when it involves personal safety, sensitive recordings, and missing person support—is highly valuable and must be treated with the utmost care. This Data Retention & Deletion Policy explains how long we retain user data, why we retain it, and the processes in place for secure deletion.
Our goal is to strike a careful balance: retaining data only as long as it is necessary for the safety of our users, the fulfillment of our services, and compliance with legal obligations, while also respecting each individual’s right to privacy.
​
Types of Data Covered
This policy applies to all data collected and managed by Find Me Alive, including:
-
User Account Data: Basic information provided when creating an account (e.g., name, email).
-
Recording Service Data: Audio or text submissions created by users for safety purposes.
-
Missing Person Kit Data: Information, documents, or media stored for potential use in emergencies.
-
Communications: Emails, messages, or inquiries sent to customer support.
-
Technical Data: Logs, device identifiers, and other metadata used for security and service optimization.
​
Data Retention Standards
-
Active Accounts
Data is retained for as long as an account remains active and the user continues to use Find Me Alive services. -
Recording Service
Safety recordings and their transcripts are retained for a defined period (e.g., 12 months) unless otherwise requested by the user. These records may be extended if linked to an ongoing investigation or legal process. -
Missing Person Kit
Information within the kit is retained until the user updates, deletes, or deactivates their account. -
Legal or Regulatory Requirements
Certain data may be retained longer if required by law, regulatory authority, or to resolve disputes.
​
Data Deletion Standards
-
User Requests
Users have the right to request deletion of their personal data at any time. Requests will be verified and processed within a reasonable period (typically 30 days). -
Automatic Deletion
Inactive accounts may be flagged for deletion after a defined period of inactivity (e.g., 18–24 months). Users will be notified in advance before deletion occurs. -
Secure Deletion Methods
All data deleted from Find Me Alive systems is permanently removed or anonymized using secure industry-standard deletion practices. -
Partial Deletions
Where certain records must be retained for legal reasons, data will be restricted or anonymized rather than fully deleted, to minimize exposure while fulfilling obligations.
​
Safeguards and Accountability
-
Access Controls
Only authorized personnel may access user data for retention or deletion purposes. -
Documentation
All deletion requests and actions are logged to ensure accountability and compliance. -
Regular Audits
Retention timelines and deletion practices are reviewed regularly to align with industry standards, evolving regulations, and user expectations.
​
User Rights
-
Access and Review
Users may request a copy of the data retained under their account. -
Correction or Updates
Users may update or correct retained data at any time. -
Deletion or Withdrawal
Users may withdraw consent and request deletion in full, subject to legal limitations.
​
Our Commitment
Find Me Alive is committed to ensuring that user data is retained only for as long as it serves a legitimate purpose and is deleted when it is no longer needed. By upholding this standard, we protect both the safety of our users and their right to privacy.
​
Data Retention & Deletion Policy
​
At Find Me Alive (FMA), we recognize that the information entrusted to us—especially when it involves personal safety, sensitive recordings, and missing person support—is highly valuable and must be treated with the utmost care. This Data Retention & Deletion Policy explains how long we retain user data, why we retain it, and the processes in place for secure deletion.
Our goal is to strike a careful balance: retaining data only as long as it is necessary for the safety of our users, the fulfillment of our services, and compliance with legal obligations, while also respecting each individual’s right to privacy.
​
Types of Data Covered
This policy applies to all data collected and managed by Find Me Alive, including:
-
User Account Data: Basic information provided when creating an account (e.g., name, email).
-
Recording Service Data: Audio or text submissions created by users for safety purposes.
-
Missing Person Kit Data: Information, documents, or media stored for potential use in emergencies.
-
Communications: Emails, messages, or inquiries sent to customer support.
-
Technical Data: Logs, device identifiers, and other metadata used for security and service optimization.
​
Data Retention Standards
-
Active Accounts
Data is retained for as long as an account remains active and the user continues to use Find Me Alive services. -
Recording Service
Safety recordings and their transcripts are retained for a defined period (e.g., 12 months) unless otherwise requested by the user. These records may be extended if linked to an ongoing investigation or legal process. -
Missing Person Kit
Information within the kit is retained until the user updates, deletes, or deactivates their account. -
Legal or Regulatory Requirements
Certain data may be retained longer if required by law, regulatory authority, or to resolve disputes.
​
Data Deletion Standards
-
User Requests
Users have the right to request deletion of their personal data at any time. Requests will be verified and processed within a reasonable period (typically 30 days). -
Automatic Deletion
Inactive accounts may be flagged for deletion after a defined period of inactivity (e.g., 18–24 months). Users will be notified in advance before deletion occurs. -
Secure Deletion Methods
All data deleted from Find Me Alive systems is permanently removed or anonymized using secure industry-standard deletion practices. -
Partial Deletions
Where certain records must be retained for legal reasons, data will be restricted or anonymized rather than fully deleted, to minimize exposure while fulfilling obligations.
​
Safeguards and Accountability
-
Access Controls
Only authorized personnel may access user data for retention or deletion purposes. -
Documentation
All deletion requests and actions are logged to ensure accountability and compliance. -
Regular Audits
Retention timelines and deletion practices are reviewed regularly to align with industry standards, evolving regulations, and user expectations.
​
User Rights
-
Access and Review
Users may request a copy of the data retained under their account. -
Correction or Updates
Users may update or correct retained data at any time. -
Deletion or Withdrawal
Users may withdraw consent and request deletion in full, subject to legal limitations.
​
Our Commitment
Find Me Alive is committed to ensuring that user data is retained only for as long as it serves a legitimate purpose and is deleted when it is no longer needed. By upholding this standard, we protect both the safety of our users and their right to privacy.
​
Política de Retención y Eliminación de Datos
En Find Me Alive (FMA), reconocemos que la información que se nos confía —especialmente cuando involucra seguridad personal, grabaciones sensibles y apoyo en casos de personas desaparecidas— es altamente valiosa y debe tratarse con el máximo cuidado. Esta Política de Retención y Eliminación de Datos explica cuánto tiempo conservamos los datos de los usuarios, por qué los conservamos y los procesos establecidos para su eliminación segura.
Nuestro objetivo es lograr un equilibrio cuidadoso: retener los datos solo el tiempo necesario para la seguridad de nuestros usuarios, el cumplimiento de nuestros servicios y las obligaciones legales, respetando al mismo tiempo el derecho a la privacidad de cada persona.
Tipos de Datos Cubiertos
Esta política aplica a todos los datos recopilados y gestionados por Find Me Alive, incluyendo:
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Datos de la Cuenta del Usuario: Información básica proporcionada al crear una cuenta (por ejemplo, nombre y correo electrónico).
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Datos del Servicio de Grabación: Envíos de audio o texto creados por los usuarios con fines de seguridad.
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Datos del Kit de Persona Desaparecida: Información, documentos o contenido multimedia almacenado para uso potencial en emergencias.
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Comunicaciones: Correos electrónicos, mensajes o consultas enviadas al servicio de atención al cliente.
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Datos Técnicos: Registros, identificadores de dispositivos y otros metadatos utilizados para seguridad y optimización del servicio.
Estándares de Retención de Datos
Cuentas Activas
Los datos se conservan mientras la cuenta permanezca activa y el usuario continúe utilizando los servicios de Find Me Alive.
Servicio de Grabación
Las grabaciones de seguridad y sus transcripciones se conservan durante un período definido (por ejemplo, 12 meses), salvo que el usuario solicite lo contrario.
Estos registros pueden conservarse por más tiempo si están vinculados a una investigación en curso o a un proceso legal.
Kit de Persona Desaparecida
La información contenida en el kit se conserva hasta que el usuario la actualice, elimine o desactive su cuenta.
Requisitos Legales o Regulatorios
Ciertos datos pueden conservarse por períodos más largos cuando así lo exijan las leyes, autoridades regulatorias o para la resolución de disputas.
Estándares de Eliminación de Datos
Solicitudes del Usuario
Los usuarios tienen derecho a solicitar la eliminación de sus datos personales en cualquier momento.
Las solicitudes serán verificadas y procesadas dentro de un plazo razonable (normalmente hasta 30 días).
Eliminación Automática
Las cuentas inactivas pueden marcarse para eliminación después de un período definido de inactividad (por ejemplo, 18 a 24 meses).
Los usuarios serán notificados con anticipación antes de que ocurra la eliminación.
Métodos de Eliminación Segura
Todos los datos eliminados de los sistemas de Find Me Alive se eliminan permanentemente o se anonimizan utilizando prácticas seguras conforme a estándares de la industria.
Eliminaciones Parciales
Cuando ciertos registros deban conservarse por razones legales, los datos serán restringidos o anonimizados, en lugar de eliminarse por completo, para minimizar la exposición mientras se cumplen las obligaciones legales.
Salvaguardas y Responsabilidad
Controles de Acceso
Solo el personal autorizado puede acceder a los datos de los usuarios con fines de retención o eliminación.
Documentación
Todas las solicitudes y acciones de eliminación se registran para garantizar responsabilidad y cumplimiento.
Auditorías Periódicas
Los plazos de retención y las prácticas de eliminación se revisan regularmente para alinearse con estándares de la industria, regulaciones en evolución y expectativas de los usuarios.
Derechos del Usuario
Acceso y Revisión
Los usuarios pueden solicitar una copia de los datos retenidos bajo su cuenta.
Corrección o Actualización
Los usuarios pueden actualizar o corregir sus datos retenidos en cualquier momento.
Eliminación o Retiro
Los usuarios pueden retirar su consentimiento y solicitar la eliminación total de sus datos, sujeto a las limitaciones legales aplicables.
Nuestro Compromiso
Find Me Alive se compromete a garantizar que los datos de los usuarios se conserven únicamente mientras cumplan un propósito legítimo y se eliminen cuando ya no sean necesarios.
Al mantener este estándar, protegemos tanto la seguridad de nuestros usuarios como su derecho a la privacidad.