Cancellation Policy

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At Find Me Alive (FMA), we value the trust our users place in us and strive to provide services with transparency and fairness. We recognize that circumstances may change, and users may need to cancel their subscriptions, memberships, or services. This Cancellation Policy outlines the process, conditions, and rights related to cancellations.

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General Principles

• Transparency
  All cancellation terms are presented clearly at the time of signup and are available at any time through our website.

• No Hidden Fees
  Users will not be charged undisclosed or hidden fees when canceling services.

• User Control
  Users have the right to manage or cancel their subscription at any time, subject to the terms outlined below.

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How to Cancel

• Online Account Management
  Users may log into their account and follow the cancellation steps provided in the account dashboard.

• Email Requests
  Alternatively, cancellation requests may be submitted via our official customer support email. Verification may be required to confirm account ownership.

• Deadlines for Cancellation
  To avoid being charged for the next billing cycle, cancellation requests must be received before the renewal date.

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Subscription Services

• Recurring Subscriptions
  Cancellations for recurring subscriptions will take effect at the end of the current billing cycle. Users will continue to have access to services until that date.

• Non-Refundable Periods
  Payments already processed for the current billing cycle are non-refundable, except where required by law.

• Pro-Rated Refunds (If Applicable)
  In certain cases, and at FMA’s discretion, partial refunds may be issued for unused service periods when extraordinary circumstances are present.

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Special Services and Kits

• Missing Person Kit and Recording Service
  Cancellation of these services will remove future access, but data already collected may be retained in accordance with the Data Retention & Deletion Policy and legal obligations.

• One-Time Purchases
  One-time services or digital products are non-refundable after delivery, unless defective or legally mandated.

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Exceptions and Legal Rights

• Trial Periods
  If a trial period is offered, users may cancel before the trial ends to avoid charges.

• Consumer Protection Laws
  Where applicable, users may have additional cancellation or refund rights under state, federal, or international consumer protection laws.

• Force Majeure
  In extraordinary circumstances beyond a user’s control (such as natural disasters or verified emergencies), Find Me Alive may provide exceptions on a case-by-case basis.

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Confirmation of Cancellation

• Written Confirmation
  Once a cancellation is processed, users will receive a confirmation email for their records.

• End of Access
  Access to services will end at the close of the paid billing cycle unless otherwise specified.

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Our Commitment

Find Me Alive is committed to fair and transparent cancellation practices. By making it simple to cancel, and by honoring consumer rights, we ensure that our users always have control over their relationship with us.

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