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Shipping & Delivery Policy

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Effective Date: [Insert Date]
Last Updated: [Insert Date]

FMA, Inc. (“FMA,” “we,” “our,” or “us”) is committed to delivering orders from the Find Me Alive website in a timely and reliable manner. This Shipping & Delivery Policy explains our processing, shipping, and delivery practices.

 

1. Order Processing

  • Orders are typically processed within 2–5 business days after payment is received.
     

  • Processing times may be longer during high-demand periods, holidays, or due to supply shortages.
     

  • Customers will receive an email confirmation with order details once processing begins.
     

 

2. Shipping Methods

We use trusted carriers (e.g., USPS, UPS, FedEx, DHL) for domestic and international deliveries. At checkout, you may be presented with available shipping options, which may include:

  • Standard Shipping – Estimated 5–10 business days (domestic).
     

  • Expedited Shipping – Estimated 2–4 business days (domestic).
     

  • International Shipping – Estimated 10–20 business days depending on location.
     

 

3. Shipping Costs

  • Shipping costs are calculated at checkout based on delivery location, shipping speed, and order weight.
     

  • International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. These are the responsibility of the customer.
     

 

4. Tracking & Notifications

  • Once shipped, customers will receive an email with a tracking number and carrier information.
     

  • Tracking availability may vary for international shipments depending on the destination and carrier.
     

 

5. Lost, Damaged, or Delayed Shipments

  • If your order is lost or significantly delayed, please contact us within 7 days of the estimated delivery date.
     

  • If your order arrives damaged, please email us photos of the packaging and product within 48 hours of delivery.
     

  • FMA will assist in filing claims with carriers and, where eligible, provide replacements or refunds.
     

 

6. International Shipping Disclaimer

  • Delivery times for international orders may vary due to customs clearance, border delays, or international carrier limitations.
     

  • Customers are responsible for ensuring that items purchased comply with their country’s import regulations.
     

 

7. Contact Us

For shipping and delivery questions, contact us:

Email: [Insert Contact Email]
Mailing Address: FMA, Inc. – [Insert Full Mailing Address]

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