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Shipping & Delivery Policy​

Effective Date: [Insert Date]
Last Updated: [Insert Date]

FMA, Inc. (“FMA,” “we,” “our,” or “us”) is committed to delivering orders from the Find Me Alive website in a timely and reliable manner. This Shipping & Delivery Policy explains our processing, shipping, and delivery practices.

 

1. Order Processing

  • Orders are typically processed within 2–5 business days after payment is received.
     

  • Processing times may be longer during high-demand periods, holidays, or due to supply shortages.
     

  • Customers will receive an email confirmation with order details once processing begins.
     

 

2. Shipping Methods

We use trusted carriers (e.g., USPS, UPS, FedEx, DHL) for domestic and international deliveries. At checkout, you may be presented with available shipping options, which may include:

  • Standard Shipping – Estimated 5–10 business days (domestic).
     

  • Expedited Shipping – Estimated 2–4 business days (domestic).
     

  • International Shipping – Estimated 10–20 business days depending on location.
     

 

3. Shipping Costs

  • Shipping costs are calculated at checkout based on delivery location, shipping speed, and order weight.
     

  • International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. These are the responsibility of the customer.
     

 

4. Tracking & Notifications

  • Once shipped, customers will receive an email with a tracking number and carrier information.
     

  • Tracking availability may vary for international shipments depending on the destination and carrier.
     

 

5. Lost, Damaged, or Delayed Shipments

  • If your order is lost or significantly delayed, please contact us within 7 days of the estimated delivery date.
     

  • If your order arrives damaged, please email us photos of the packaging and product within 48 hours of delivery.
     

  • FMA will assist in filing claims with carriers and, where eligible, provide replacements or refunds.
     

 

6. International Shipping Disclaimer

  • Delivery times for international orders may vary due to customs clearance, border delays, or international carrier limitations.
     

  • Customers are responsible for ensuring that items purchased comply with their country’s import regulations.
     

 

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gf_edited.png

Shipping & Delivery Policy​

Effective Date: [Insert Date]
Last Updated: [Insert Date]

FMA, Inc. (“FMA,” “we,” “our,” or “us”) is committed to delivering orders from the Find Me Alive website in a timely and reliable manner. This Shipping & Delivery Policy explains our processing, shipping, and delivery practices.

 

1. Order Processing

  • Orders are typically processed within 2–5 business days after payment is received.
     

  • Processing times may be longer during high-demand periods, holidays, or due to supply shortages.
     

  • Customers will receive an email confirmation with order details once processing begins.
     

 

2. Shipping Methods

We use trusted carriers (e.g., USPS, UPS, FedEx, DHL) for domestic and international deliveries. At checkout, you may be presented with available shipping options, which may include:

  • Standard Shipping – Estimated 5–10 business days (domestic).
     

  • Expedited Shipping – Estimated 2–4 business days (domestic).
     

  • International Shipping – Estimated 10–20 business days depending on location.
     

 

3. Shipping Costs

  • Shipping costs are calculated at checkout based on delivery location, shipping speed, and order weight.
     

  • International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. These are the responsibility of the customer.
     

 

4. Tracking & Notifications

  • Once shipped, customers will receive an email with a tracking number and carrier information.
     

  • Tracking availability may vary for international shipments depending on the destination and carrier.
     

 

5. Lost, Damaged, or Delayed Shipments

  • If your order is lost or significantly delayed, please contact us within 7 days of the estimated delivery date.
     

  • If your order arrives damaged, please email us photos of the packaging and product within 48 hours of delivery.
     

  • FMA will assist in filing claims with carriers and, where eligible, provide replacements or refunds.
     

 

6. International Shipping Disclaimer

  • Delivery times for international orders may vary due to customs clearance, border delays, or international carrier limitations.
     

  • Customers are responsible for ensuring that items purchased comply with their country’s import regulations.
     

 

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Política de Envíos y Entregas

Fecha de Vigencia: [Insertar Fecha]
Última Actualización: [Insertar Fecha]

FMA, Inc. (“FMA”, “nosotros” o “nuestro”) se compromete a entregar los pedidos realizados a través del sitio web de Find Me Alive de manera oportuna y confiable. Esta Política de Envíos y Entregas explica nuestras prácticas de procesamiento, envío y entrega.

1. Procesamiento de Pedidos

  • Los pedidos generalmente se procesan dentro de 2 a 5 días hábiles después de recibir el pago.

  • Los tiempos de procesamiento pueden ser mayores durante periodos de alta demanda, días festivos o debido a escasez de suministros.

  • Los clientes recibirán un correo electrónico de confirmación con los detalles del pedido una vez que comience el procesamiento.

2. Métodos de Envío

Utilizamos transportistas confiables (por ejemplo, USPS, UPS, FedEx, DHL) para envíos nacionales e internacionales. Durante el proceso de pago, se mostrarán las opciones de envío disponibles, que pueden incluir:

  • Envío Estándar – Tiempo estimado de 5 a 10 días hábiles (nacional).

  • Envío Exprés – Tiempo estimado de 2 a 4 días hábiles (nacional).

  • Envío Internacional – Tiempo estimado de 10 a 20 días hábiles, según el destino.

3. Costos de Envío

  • Los costos de envío se calculan al finalizar la compra según la ubicación de entrega, la velocidad del envío y el peso del pedido.

  • Los pedidos internacionales pueden estar sujetos a tarifas aduaneras, impuestos o aranceles adicionales impuestos por el país de destino. Estos cargos son responsabilidad del cliente.

4. Seguimiento y Notificaciones

  • Una vez enviado el pedido, los clientes recibirán un correo electrónico con el número de seguimiento y la información del transportista.

  • La disponibilidad del seguimiento puede variar para envíos internacionales según el destino y el transportista.

5. Envíos Perdidos, Dañados o Retrasados

  • Si su pedido se pierde o se retrasa significativamente, por favor contáctenos dentro de los 7 días posteriores a la fecha estimada de entrega.

  • Si su pedido llega dañado, envíenos un correo electrónico con fotografías del empaque y del producto dentro de las 48 horas posteriores a la entrega.

  • FMA ayudará a presentar reclamaciones ante los transportistas y, cuando corresponda, proporcionará reemplazos o reembolsos.

6. Aviso sobre Envíos Internacionales

  • Los tiempos de entrega para pedidos internacionales pueden variar debido a procesos aduaneros, retrasos fronterizos o limitaciones de los transportistas internacionales.

  • Los clientes son responsables de asegurarse de que los artículos adquiridos cumplan con las regulaciones de importación de su país.

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