Return & Refund Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At FMA, Inc. (“FMA,” “we,” “our,” or “us”), we want you to be satisfied with the services and products you purchase from Find Me Alive. This Return & Refund Policy explains your rights and options if you are not fully satisfied.

1. Digital Services (Non-Refundable)

Purchases of digital services (such as subscriptions, access to recording or transcription services, or missing-person kit activations) are generally non-refundable once delivered or activated.
Exceptions may apply in cases of technical issues directly caused by FMA that prevent you from accessing the purchased service. In such cases, refunds will be reviewed on a case-by-case basis.

2. Physical Products (If Applicable)

If you purchase physical products (such as safety kits, devices, or merchandise), the following terms apply:

Return Window: You may request a return within 7 days of delivery.
Condition: Items must be unused, in original packaging, and in resalable condition.
Non-Returnable Items: Personalized products, opened safety equipment, and perishable goods cannot be returned.
Process: To request a return, contact us at [Insert Contact Email] with your order number and reason for return.
Shipping Costs: Customers are responsible for return shipping unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refunds

Refunds will be issued to the original payment method within 7–10 business days after approval of the return or refund request.
In cases of partial refunds (e.g., subscription cancellations), prorated amounts may be applied if eligible.
Processing times may vary depending on your payment provider.

4. Exchanges

If you receive a defective or incorrect physical product, we will replace it at no additional cost. Please contact us within the 7-day return period to arrange an exchange.

5. Contact Us

To request a return, refund, or exchange, please contact us: